Terms of sale

DRAFT for legal review. Fields in [brackets] must be filled in before the shop opens. This is a translation; the Polish version prevails.

In force from: [SHOP LAUNCH DATE]

1. Who we are

  1. The online shop at padvio.com (the "Shop") is run by PADVIO spółka z ograniczoną odpowiedzialnością, registered office in [CITY], [REGISTERED ADDRESS], entered in the register of entrepreneurs of the National Court Register kept by [DISTRICT COURT, KRS DIVISION] under KRS number [KRS], NIP (tax ID) [NIP], REGON [REGON], share capital PLN [AMOUNT] (the "Seller", "we").
  2. Contact: email info@padvio.com or the form on the Contact page[, phone: NUMBER].
  3. These terms set out how to use the Shop, place orders, and how delivery, payment, withdrawal and complaints work.

2. Definitions

  1. Customer: a person or organisation placing an order in the Shop.
  2. Consumer: a Customer who is a natural person buying for purposes not directly related to their business or profession.
  3. Sole trader with consumer rights: a natural person buying in direct connection with their business where the purchase is not of a professional nature for them. They have the consumer rights described in sections 7 and 8 and in the Returns and complaints policy.
  4. Personalised product: a product made to the Customer's specification, in particular a jersey printed with a name or a flag chosen by the Customer.

3. Technical requirements

  1. To use the Shop you need an internet-connected device, an up-to-date browser with JavaScript enabled, and an active email address.
  2. Customers may not submit unlawful content, including in the personalisation field. We may refuse to print text that breaks the law or infringes the rights of others; in that case we will contact the Customer and refund the payment.

4. Orders and the contract

  1. The Customer chooses a product and size and, for products that can be personalised, may enter a name (up to 15 characters) and choose a flag, then adds the product to the bag.
  2. After clicking "Checkout", the Customer is taken to the payment page of Stripe, where they enter contact details and the delivery address and choose a delivery option and a payment method. Before paying, the Customer sees the total price of the products, the delivery cost and the amount due.
  3. The order is placed by clicking the pay button, which means an order with an obligation to pay.
  4. The sales contract is concluded when the order is successfully paid. We send an order confirmation, together with these terms, to the email address the Customer provided.

5. Prices and payment

  1. Prices in the Shop are gross prices in Polish złoty (PLN) and include VAT. The delivery cost is shown before the order is placed.
  2. Payment is made in advance through the payment operator Stripe Payments Europe Ltd. Available methods (subject to the operator): payment card, BLIK, Przelewy24, Apple Pay, Google Pay.
  3. Discount codes, including codes earned in the Padvio app, are entered on the payment page. The rules for each code (value, validity, whether it can be combined) are given when the code is issued.
  4. We issue proof of purchase (receipt or invoice) as required by law. [TO AGREE WITH THE ACCOUNTANT: how receipts/invoices are issued for online sales.]

6. Delivery

  1. We deliver within Poland. [UPDATE if shipping abroad.]
  2. Delivery is handled by [CARRIER, e.g. InPost / courier]. Current delivery costs are shown on the payment page.
  3. Standard products are shipped within [X] business days of payment. Personalised products are shipped within [Y] business days, because each one is made to order.
  4. When the parcel is sent, the Customer receives an email[ with the tracking number].

7. Right of withdrawal

  1. A Consumer may withdraw from the contract within 14 days without giving a reason. The period starts on the day the Consumer (or a person they named, other than the carrier) takes possession of the product.
  2. The right of withdrawal does not apply to personalised products, that is products made to the Consumer's specification or clearly personalised (Article 38(1)(3) of the Polish Consumer Rights Act), such as a jersey printed with a name or a chosen flag. A jersey ordered without a name and without a flag is not a personalised product.
  3. How to withdraw, return the product and get a refund is described in the Returns and complaints policy, which forms part of these terms.

8. Complaints

  1. We are liable to Consumers for the product's conformity with the contract under the Polish Consumer Rights Act, for 2 years from delivery.
  2. Complaints can be sent by email to info@padvio.com. We reply within 14 days of receiving a complaint. Details: Returns and complaints.
  3. For Customers who are neither Consumers nor sole traders with consumer rights, statutory warranty (rękojmia) is excluded.

9. Out-of-court dispute resolution

  1. Consumers may use out-of-court complaint and redress procedures, in particular the help of municipal or district consumer ombudsmen, the permanent consumer arbitration courts at the Voivodeship Inspectorates of Trade Inspection, and mediation. Information is available at polubowne.uokik.gov.pl.
  2. Using these procedures is voluntary.

10. Personal data

How we process personal data is described in the Privacy policy.

11. Final provisions

  1. Contracts concluded through the Shop are governed by Polish law. This does not deprive Consumers of the protection given to them by mandatory provisions of the law of their country of habitual residence.
  2. We may change these terms for important reasons (for example changes in the law or in payment or delivery methods). Changes do not apply to orders placed before they take effect.
  3. These terms are available free of charge on this page and can be saved or printed. If the Polish and English versions differ, the Polish version prevails.